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Breach

Food Delivery Service Reports 800,000 Customers’ Information Accessed During Breach

11.23.20

Food delivery app Chowbus sent an email out to customers stating that 800,000 customers' information, including name, phone number, email, and full addresses, were accessed during a data breach

October 21, 2020 


 As the global pandemic continues, many are still urged to stay at home and refrain from going out as much as possible. This means that more and more people are cooking from home. According to Eating Well, the internet saw baking crazes startup with the rise in banana bread popularity. The at-home cooking craze made baristas of many as the dalgona coffee (a time-consuming yet straightforward whipped coffee beverage similar to a latte). At-home-cooks were not just baristas; many took a shake at becoming their own bartenders, mixing up cocktails that they had never tried before. As many have been urged to stay home, we have been cleaning out our cupboards and making the most of beans, pasta, and other staples nearing their consume-by dates.

 

It is no surprise that with many cooking at home, consumers also want a break from all of the home cooking. According to Research and Markets, "with more people stuck at home due to the COVID-19 outbreak, there has been a surge in demand for delivery services. Since dine-in is no longer an option, consumers in demand for food delivery to treat themselves during the days of social-distancing." This convenient way to treat yourself and practice social distancing is a great way to help local businesses stay open.

 

However, there may be some security concerns that food delivery app users may need to be aware. Food delivery app Chowbus sent an email out to customers stating that 800,000 customers' information, including name, phone number, email, and full addresses, were accessed during a data breach. Chowbus released a public statement on their website apologizing to customers. However, the company did not say how exactly the customer information was accessed.

 

Some helpful tips to prevent an incident like this from happening is to keep your cell phone software up-to-date. Keeping all apps on your phone up-to-date is also a great way to prevent hacking. In addition to these tips, Chowbus stated on their website that "Chowbus will never email you to ask for your personal information." Chowbus still has not confirmed the reason for the cybersecurity breach. However, following simple security practices may help you avoid being the victim of an attack. 

 

If you are concerned that you may have been the victim of a hack, Synergy Infosec can help with our comprehensive dashboard and supportive consulting services. 

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